
Our Online Reviews: What You Should Know
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70% of any bad reviews are from people who did not follow instructions on taking care of their scooters, did not tell us there was a problem, or did not give us the chance to resolve the issue. But they don’t tell that part of the story.
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10% of any bad reviews are from simple problems that we resolved. But while they went online to complain, they did not go back online to say that the problems were resolved.
10% of any bad reviews are from people who never even bought a product from us, including other dealers who post bad reviews because we do much more in sales than they do and they cannot beat our package deals. Their customers end up coming to us, and the dealers end up writing bad reviews to keep that from happening.
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10% of any bad reviews are from people we chose not to sell to and not to waste time with because they were playing games, showed up without all the money, or wanted us to violate our policies for them. Something we do not do. Our policies are in place to make sure every person is treated fairly and equally. And believe it or not, people have even written bad reviews and called us a scam because they just did not believe the prices and deals that we can offer our products for. They think that is an insult, but it is actually a compliment.
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For every one person who is dissatisfied, we have 10 who are satisfied. For example, our biggest customer bought 33 scooters in one year, but he did not go online to do any reviews, not even one. Obviously, if he kept buying from us, he was satisfied. He was and is.
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For every customer who meets with us to buy a scooter, even though they have seen bad reviews, 100% of the new customers buy the product anyway. That tells you that they see something positive and very different from the people who leave bad reviews.
We encourage you to experience for yourself and think for yourself. Especially because those who make complaints you may read never tell the other side of the story about what they did that caused the problem.
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For these reasons you have just read, we do not even waste time going back online to answer and confront the people who lack the decency to tell the whole truth.
Did you know that companies in this business who seem to have a lot of good ratings actually have people they pay to sit down all week and write fake good ratings? We don’t do that.
Experience our services and products for yourself. Then you will understand even more why these people were dishonest.